Help & Support

Open the Studio and choose Write a listing. Fill in the property details you already have — address, key features, upgrades, and who the listing is for — then generate. You'll get a headline, full description, highlights, and meta copy you can review and edit before publishing.

Yes. Everything Proserra produces is a draft for you to review, tweak, and approve. Nothing is published on your behalf — you stay in control of the final copy.

One Research credit equals one Area Research operation. Credits are reserved before a run and only consumed when the research completes successfully — if a run fails, the credit is released back to your balance.

Each plan includes a monthly Research allowance (see the Pricing page for current figures). Monthly credits reset each billing cycle and don't roll over. If you need more, you can buy top-up packs that stay valid for 12 months and are used only after your monthly allowance.

Top-up credits remain valid for 12 months from the date of purchase and are spent only after your plan's monthly credits are used up.

Go to Profile → Manage billing. You can switch plans or cancel at any time; if you cancel, your plan stays active until the end of the period you've already paid for.

Seats let you add teammates to your account. Seats and Research credits are separate — adding seats increases how many people can use Proserra, and the shared monthly Research allowance stays as defined by the plan. You can manage seats from your Profile.

Yes, within the windows described in our Refund & Cancellation Policy — including a money-back guarantee on a first subscription and pro-rated refunds on unused top-up credits.

Check your spam or junk folder first. On the log-in page you can resend the verification link, and you can request a fresh reset link from Forgot password. If it still doesn't arrive, contact us and we'll sort it out.

See our Privacy Policy for what we collect and how it's used, and our Terms & Conditions for the rules of the service.